Shipping

• Where and when do you deliver?

  At Filling Pieces we offer worldwide delivery to most countries*
  
  

  - Deliveries within the Netherlands and Belgium: Same day shipment on orders placed before 10pm on working days.

  - Deliveries within the European Union: two to three working days.

  - Deliveries in all other countries: three to six working days.
  
  

  *Please note that during sale periods shipping may take longer than normal. We apologise in advance for any potential delays in delivery. 
  
  

  *Please be advised that shipping costs might apply for your order. The shipping costs are listed at the end of check out. 

• What are the shipping costs?

  We offer free shipping for most countries, but please check all local rates here.

  
  

• I am expecting a package but it has not been delivered.

  We’re sorry to hear that your package hasn’t been delivered yet, but don’t worry. Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
  
  

  Is the delivery address correct and the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbors’ or your delivery window may have been rescheduled.
  
  

  In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with our customer support. We will look into the whereabouts of your parcel to ensure a quick delivery.

• I filled in the wrong address. What can I do?

  A mistake is easily made! When you have accidently filled in the wrong address please contact our customer service department as soon as possible. They will try their best to solve this issue for you.
  
  

  Please note that the delivery of your package may be delayed, and that it could be too late to make any adjustments.

• Where and when do you deliver during the sale?

  At Filling Pieces we offer worldwide delivery*.
  
  

  During the online sale period we aim for the following delivery windows:
  
  - Netherlands & Belgium: You will receive your purchase within 7 working days
  
  - European Union: You will receive your purchase within 10 working days
  
  - International*: You will receive your purchase within 12 working days
  
  

  *Please be advised that shipping costs might apply for your order. The shipping costs are listed at the end of check out.