Returns

• How do I return or exchange an order?

  Register

  Please note: For orders placed during our online sale the return period is 14 days.
  
  If you are not happy with your purchase and wish to return/exchange an(y) item(s), please return your order within 30 days from receiving your order.
  
  You can easily return or exchange your items by scanning the QR code on the packing list or going to fillingpieces.returnista.com. After you've filled out your order number and e-mail address used to place the order you can select the item(s) you want to return or exchange.
  
  For an exchange: simply select the size you would like to receive.  

  Ship

  Orders must be returned unused and in the original packaging. Our Ready to Wear collection has to be returned unused, unwashed and with all labels still attached.
  
  Please do not forget to attach the commercial invoice of the package for orders being placed from outside of the European Union. The commercial invoice needs to be printed three times. One copy needs to be sticked on the package, one needs to be added in the package, and the third copy needs to be handed in at the UPS drop off point.

  Shipment received

  Once we have received your return or exchange, we will do our best to process it quickly. As soon as your return/exchange is processed, we'll send you a confirmation via email. 

  Refund

  The total refund amount will be credited back to you via the original payment method you used to place the initial order.

• I can't find my country. What should I do?

  In case your country is not displayed within Returnista we advise to use the Ship it Yourself method. Register your return at https://fillingpieces.returnista.com/ and follow the steps below: 
  
  

  1. Pack: Carefully pack the items to return in the original box or in new packaging. Make sure the package is secure and sealed. You can attach the label we have provided, or alternatively, use the label provided by your local carrier. If you write the label yourself, please add your order number as a reference. 
  
  

  2. Send: send your package using your preferred postal or shipping service. Please note that this will not be a free service. 
  
  

  3. Refund: We will be expecting your return at our warehouse and process your refund after the arrival of the package. The total refund amount will be credited back to you via the original payment method you used to place the initial order.
  
  

  Filling Pieces strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, Filling Pieces cannot be held liable for missing items.
  
  Please note that during the sale, we do not offer free returns.

• What are the costs to return an item?

  Please check the rates for drop off in the table below. These costs will be charged through Returnista.

  
  

• My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?

  We are very sorry that you have not yet received your refund. Could you please get in touch with our customer service? Please keep your order number and tracking code ready, so we can solve this quickly. 

• When do I receive my refund?

  We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used for the order.

• I paid my order with a digital gift card, but I want to return it. How does that work?

  You can return your order following the standard procedure. We can’t refund the entire purchase amount to your bank account if you have paid in part with a digital gift card. The gift card credits will be re-activated on a digital gift card.

• Did you receive my return?

  Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will issue the refund or process the purchase amount into store credits. We will send you an email once this is finished.

• What do I do when an item I ordered is damaged?

  We’re sorry that the item you purchased is damaged. Please in inform us as soon as possible so we can provide you with a solution.
  
  

  Go to fillingpieces.returnista.com or scan the QR code on the packing list. To find your order fill out your order number and e-mail address. Select the damaged item and choose the option 'Product is damaged'. Upload at least one and a maximum of 3 photos that give the best impression of the damage. Describe the problem as best as you can so we can provide you with a fitting solution.After your request is submitted we will contact you as soon as possible.
  
  

  Please do not send damaged items back to us without submitting a request to us first, you need an authorization code to be able to send back any damaged items.